Pushing the Boundaries of Customer Service
Fast, reliable, and dependable.
We Do What We Love and Love What We Do. And That's Helping You!
Live Chat Support
Our working hours are Mon-Fri, 7AM-7PM EST. Rest assured, we'll be there when you need us.
Quick Response Times
3 minutes. That's the longest you'll ever have to wait before you hear back from us.
A Team Full of Talent
We only hire the best. Each team member has the technical skills and knowledge to help you make the most of Joomag.
Continuous Improvement
We listen. Give us your feedback and we'll use it to make our product even better.
A World-Class Customer Success Team
Our client success managers are there for you at every stage of your Joomag journey. They are fully dedicated to helping you succeed and are experienced in providing guidance on how to master the tools needed to reach your marketing & sales, training & development, publishing goals.
Need a Hand? Contact Us Now
What Our Amazing Customers Say
Just fantastic customer service. In my work experience, I felt customer service was one of the most important aspects of any company. Poor or impersonal customer service can taint a company's image. Great customer service encourages you to do more business with a company. I am thrilled with the customer service I experienced with your company.
This is my first experience with Joomag and it has been OUTSTANDING/EXCELLENT every step of the way no matter who I speak to! I'm looking forward to a long partnership! Cheers.
I've been using Joomag for the past 3-4 years and I always felt like the people there are my friends due to their fast, friendly, and useful customer support. Their service (Online Magazine) is very good and where it lacks something they are usually aware of and trying to improve. I provided them with a lot of feedback over the years and they implemented some of it already in their service. Therefore, what I like the best is their customer support - in all honesty, I never encountered any customer support better than this one.
I selected Joomag over many other similar platforms because of the excellent support received during a trial period. The product is intuitive, and not prone to crashing using heavy use. The additional of the CRM was an added bonus that has allowed us to communicate with our readership base at a consistently high level. This can be verified by the lack of unsubscribes we have seen. The level of support we have received has been outstanding. The limited number of challenges we have encountered have been dealt with quickly and professionally. The support team has even adopted and submitted a number of end-user enhancements we have proposed.
I love old fashion customer care. Which makes me happy to have a company that is willing to work as a team. Thank you!
I am terribly impressed by your customer care. What with your online help, tutors and sincere desire to be of help to your people, you are really great.
Very helpful as always. Polite, work to solve the problem quickly. Have never had a problem with customer service and have mentioned the good service on many occasions.
Very helpful as always. Polite, work to solve the problem quickly. Have never had a problem with customer service and have mentioned the good service on many occasions.