ZEMCH 2015 - International Conference Proceedings | Page 535

alone, the process would be slow and its costs will be too high. More specifically, lean benefit Six
Sigma in the identification of waste providing the powerful value stream map tool that highlight
waste and delays, while improve process speed or cycle time (George & George, 2003).
Despite the LSS benefits, (Visser, 2009) (Chiarini, 2012: 47-51), it is not resolved the gap in terms of
technological integration, availability and flow of information and data. To fill this gap it is necessary to join all these partial solutions because with a properly integration individual benefits will
be increased (Banawi & Bilec, 2014: 58-71; Morris & Field, 2008; Shan & Li, 2013). Then, as the main
novelty of this work it is proposed the BPM strategy (Jeston & Nelis, 2014) to support the model which will allow an integrated management while enhancing the benefits of the individual
proposals to get efficiency, productivity and agility to face the variability derived from different
options of MC implantation.
BPM is a process-oriented business strategy focused on continuous improvement which includes
IT as a fundamental element, unlike other strategies, filling the gap between business needs and
IT capabilities (Woodley & Gagnon, 2005: 679-688), managing the complexity of the diverse inherited technology portfolio, creating transparency in the business environment and creating
the agile link between business strategy and its execution (Kirchmer, 2009). All this is achieved in
form of a continuous process management lifecycle (zur Muehlen & Ho, 2006), consisting of discovery, design, implementation, deployment, execution, interaction, control monitoring, analysis
and optimization phases (Fig. 2).

Figure 2. BPM lifecycle
This BPM lifecycle is supported by an associated BPM software solution denominated Business
Process Management System (hereinafter BPMS), where processes are discovered, modelled and
designed. through a standard BPM notation (hereinafter BPMN) for process modelling based on
flowcharts, specifying in each process or task how to calculate the key performance indicators
(hereinafter KPI) relations and associations of data and actors. Here can be also modelled the

BPM and LSS as enablers of mass customization in construction

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