2015 Asia Pacific Shopping Center Awards
BUSINESSTO-BUSINESS
COFCO COMMERCIAL
OPERATION AND MANAGEMENT
WALK-DOWN SYSTEM REPORT
FOR APPRAISAL
JOY CITY
BEIJING, CHINA
THE STANDARD
MIRVAC REAL ESTATE PTY LTD
SYDNEY, AUSTRALIA
OWNER/MANAGEMENT
COMPANY: COFCO LAND
LIMITED
Joy City’s software
compiles front desk
statistics combined
with backstage
analysis to form a
database on each
tenant, allowing for
enhanced support and
greater understanding
of performance from
management and
operations personnel.
The Standard is
a comprehensive
customer service
programme instilled
throughout the
entire Mirvac retail
property portfolio. This
significant cultural shift
placed the customer
experience first and
engaged the entire
Mirvac team and its
contractors to deliver
unprecedented levels of
service. Customised to
exceed the wants and
desires of customers,
the programme was
developed and directly
measured by customer
feedback.
3
2015 ASIA PACIFIC SHOPPING CENTER AWARDS
MARKETING | CATEGORY ONE