Charlotte Baker is the founder and CEO of Digital Hands, a managed service provider (MSP) committed to 100% onshore delivery of cyber security, helpdesk and infrastructure management services. The company has received numerous global awards from the Technology Services Industry Association (TSIA) for its successful execution of IT solutions for major enterprise clients, servicing some of North America's largest airlines, telecoms, financial services companies, and hotel chains. Charlotte is an active member of WIPP and we spoke to her regarding her experiences with contracting with the government.
Give us an overview of Digital Hands.
The company was established in 2001 and provides information technology services. Digital Hands is recognized for its core competencies of cybersecurity (information assurance), network infrastructure support and helpdesk services. Each solution is custom-designed, using COTS products, taking into consideration mission, needs and budget. We provide customers with turn-key responses, including strategic sourcing, deployment and ongoing operational support. Most recently, the company has been awarded SBA’s EDWOSB third-party certification.
2013 – WINNER - Innovation in Delivery of Managed Services
2011 – WINNER - Excellence in Complex Application Support
2009 – WINNER - Best Practices Award for Customer Commitment
2008 – WINNER - Service Excellence – Integrated Services
What does the government buy that you sell?
Federal agencies are focused on their cybersecurity initiatives, paralleling the ever-increasing demand from our enterprise customers. What differentiates Digital Hands from our competitors is that we rapidly identify and assimilate the latest security technologies and sell them “as a service”. Our solutions are in high demand where there is limited budget for staff, an aversion to large capital expenditures for hardware and software, and the need for the latest innovations in security technology and support. Our service design is comprehensive, including software, hardware, deployment, maintenance, and ongoing skilled labor support for a monthly fee.
Digital Hands provides comprehensive, customer-focused managed security services, in a 24x7x365 continuous monitoring and management model in six (6) critical areas: fraud protection; threat management; security event management; network security; identity and access management; and, endpoint security. Digital Hands assists in policy creation, workflow design, incident management, breach response, remediation, and forensics to provide clients with a complete cybersecurity solution. While continuous monitoring and continuous compliance are ubiquitous topics in government right now, our award-winning infrastructure and help desk (end-user support) divisions get the attention of procurement teams looking to keep their day-to-day operations productive and uninterrupted.
What are the top NAICS codes in which you do business?
Although our primary NAICS code is 541519, Digital Hands has the capacity to provide a range of products and services in many of the 541 categories.
Why are you interested in expanding into federal contracting?
We have the ability to bring success gained in a hyper competitive commercial market to the federal market. By leveraging the company's technical expertise, financial success and diversity status to
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Spotlight
WIPP National Partner:
Charlotte Baker, CEO, Digital Hands
www.wipp.org
"Digital Hands solutions are custom designed, taking into consideration unique agency missions, needs and budgets."