The SCORE 2016 Issue 1 | Page 3

TABLE OF CONTENTS 2016 Issue 1 FBS Board of Directors Wray Hutchinson Chairman Mark Jones Vice Chairman James Bitzonis Director Brian Carmody Director Jerry Franklin Jr. Director Steve Grube Director Roz Mallet Director Amy O’Neil Director Bobby Pancake Director Karim Webb Director Christy Williams Executive Director FBS Editorial Board Kristi Keith-Hoffman Editor-in-Chief [email protected] Elizabeth Lowman Managing Editor [email protected] Kristen Perez Associate Editor [email protected] Advertising Sales Jeff Reynolds Director of Business Partner Relations [email protected] 678-797-5161 Design and Layout Kristen Thomas KT Graphic Design [email protected] ON THE COVER Creating a positive company culture that spans across your company and throughout your restaurants can be a tricky task. Turn to Page 16 to learn pointers from some of your fellow Buffalo Wild Wings® franchisees. COLUMNS 2 Chairman’s Column By Wray Hutchinson, FBS Chairman DEPARTMENTS 4 FBS Member News 9 Event Calendar and New Store Openings 9 Recognitions 10 Franchisee Spotlight 11 Team Up for Kids™ FEATURES 12 Why Clarity and Conviction Beat Charisma by Dan Coughlin, The Coughlin Company 14 The Culture of Communication: Maintaining Company Culture with Multiunit Operations and Cross-State Companies by Kristen Perez, FBS communications coordinator 16 Creating Greatness: Building a Positive Company Culture by Kristen Perez 18 Serving up Employee Engagement in the Restaurant Industry: Five Key Ingredients to Engage Hourly Employees by Debora J. McLaughlin, The Renegade Leader Coaching & Consulting Group 20 A Billion-Dollar Problem: Recognizing and Preventing Foodborne Illness Outbreaks by Kelly Bingham, contributing author 24 Top 10 Signs Your Hourly Employee is Ready to Be a Manager by Jim Sullivan, sullivision.com 26 Wage Compression: The Great Pay Squeeze contributed by Mize Houser & Company P.A. 28 Religion in the Workplace? by Douglas H. Duerr, Elarbee Thompson Wilson and Sapp, LLP 30 Cyber Risk in an Online World by Sylvia Menetre, BB&T Insurance Services DIRECTORIES 23 Associate Member Listing 32 Advertisers Guide and Editorial Calendar Headquarters 1701 Barrett Lakes Blvd. NW Suite 180 Kennesaw, GA 30144 Phone: [phone] Fax: [phone] In keeping with our commitment to the environment, this publication is printed on certified, environmentally-friendly recycled paper using eco-friendly inks. Franchise Business Services publishes The SCORE. Any reproduction, in whole or in part, of the contents of this publication is prohibited without prior written consent of Franchise Business Services. All Rights Reserved. Copyright© 2016 Printed in the U.S.A. www.myfbsonline.org