The SCORE 2015 Issue 1 | Page 24

Traits of People Who Make a Positive Difference By Dan Coughlin W hen I think about organizations my thoughts are built on a single premise: Most people want to make a positive difference in their organization and any person, regardless of his or her title, can make a positive difference in an organization of any size. Traits of Difference-Makers 2015 Issue 1 | THE SCORE 22 Some people become positive difference-makers and others don’t. Since we can’t determine who is going to be in which group based on their labels, what is it that causes some to make a positive difference and others to not? I think the difference between the two groups consists of internal traits. Here are five traits that I believe make all the difference; and all five of them are traits that can be learned and developed. Trait #1 Maintain the desire to make a positive difference in your organization. I believe that the vast majority of people start out wanting to make a positive difference in the organization they work for. They don’t start out careers or start out in a new job saying to themselves,“I’m just going to earn a paycheck and I’m not going to try to make any contribution at all.” So why do some people lose their desire to make a positive difference? First, it has nothing to do with their labels. I’ve seen exceptionally intelligent people from great universities with big titles and significant incomes lose their desire to make a positive difference. They used up all their time and energy by complaining about employees, customers, the government, the economy, the industry and so on. It was their way of avoiding having to try to make a positive difference. After a time it became clear to me that they had no desire to contribute. At the same time I’ve seen other people with virtually the same labels work every day to try to make a positive difference. I think people lose their desire to be meaningful contributors for two reasons: the culture at home and the culture at work. While growing up, or possibly in their current home situation, they may have received a lot of negative subconscious programming regarding their career. They may have heard over