as a member of FBS? Having a unified
voice when discussing matters with the
company, plus having access to a wide
range of business services.
What are three things people would be
surprised to learn about you? We were
one of the first franchise groups; I played
college football as a linebacker; I’m a
veteran Cleveland Indians fantasy camp
participant.
before getting involved with Buffalo Wild
Wings®; I am not a risk-taker, even if I
take risks every day in my business.
identical twin; I speak Spanish; I bleed
green and gold—Go Packers!
BOBBY PANCAKE
AMY O’NEIL
Company: High 5
Hospitality, LLC
Number of Units: 8
Year entered the
system: 1997 with
the company, 2004
as a franchisee
Title: Chief Operating
Officer
Company: PhaseNext
Hospitality
Number of Units: 2
Year entered the
system: 2010
ROSALYN MALLET
Title: President/CEO
Company: PhaseNext
Hospitality
Number of Units: 2
Year entered the
system: 2010
How/why did you get into the system?
It is a great brand and presented a great
financial opportunity.
What is your favorite thing about the
brand? The consumer loves it!
What do you look forward to accomplishing while serving on the board?
Helping the franchise system create best
practices around issues and services that
the franchisor doesn’t focus on.
In your opinion, what is the biggest
challenge currently facing franchisees?
Cost containment in general and the cost
impact of local, state and federal legislation.
In your opinion, what is the most
valuable benefit franchisees receive as
a member of FBS? We can create oppor-
am a shy person; I loved sports, even
sports are fun independently, but taken
all together as the Buffalo Wild Wings®
brand they are much more engaging,
entertaining and impactful. It’s truly a
winning combination.
What do you look forward to accomplishing while serving on the board? I
What do you look forward to accomplishing while serving on the board?
I’d like to assist in building up the
resources available to franchisees
including best practices so that franchisees ultimately make more money and
continue to strengthen the brand.
it is the willingness to evolve and stay
relevant.
want to work with fellow board members
to provide value-added services, cost
reductions in shared resources and
leadership training for our managers and
multiunit operators
In your opinion, what is the biggest
challenge currently facing BWW
franchisees? Legislation coupled with
In your opinion, what is the biggest
challenge currently facing franchisees?
mandated changes by the franchisor that
have not been vetted.
The shifting economic pressures on owner
operators—access to capital is a challenge
and legislation is changing our cost structure in a number of key areas.
In your opinion, what is the most
valuable benefit franchisees receive as
a member of FBS? The SportsTV Guide
In your opinion, what is the most
valuable benefit franchisees receive
as a member of FBS? Information about
What are three things people would be
surprised to learn about you? I grew
today’s current challenges and access to
resources.
What are three things people would be
surprised to learn about you? I am an
that is emailed daily.
up on a 1500-acre dairy farm in West
Virginia; I have been in the restaurant
industry 33 years; I am a grandfather of
two. S
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SCORE | 2015 Issue 1
What are three things people would
be surprised to learn about you? I
What is your favorite thing about the
brand? As uncomfortable as it is at times,
THE
tunities to work on issues that are more
critical to franchisees than they may be to
the franchisor.
I accepted a regional manager position
in Cincinnati, Ohio, in 1997. There were
less than 50 locations in the system when
I joined.
What is your favorite thing about
the brand? The fun! Wings, beer and
How/why did you get into the system?
We wanted to bring Buffalo Wild Wings®
to non-traditional venues—airports,
military bases, etc.
How/why did you get into the system?