The SCORE 2014 Issue 4 2014 | Page 14

n n Running parallel to general session on Day Two was a breakout session on Renegade Coaching, led by Tim Kirkland of Renegade Hospitality Group. Kirkland engaged the managers by sharing tools and techniques on how to coach their staff to enhance the customer experience and increase retention. a akers on reat spe g busiWe had portant ty of im attorvarie cluding opics, in oug ness t rr and D oug Due neys D m from ff From ntor, Je lert from Ka , Tim Eh our ureCast Fut s® and ild Wing W Buffalo lly. isty Cha own M 2014 Issue 4 | the SCORE 12 n Jim Carmody and Pinal Sitaram beat out the competition to split the $10,000 franchisee tournament grand prize. Fun was had by all at the signature closing Casino Night and Texas Hold ‘Em Tournament. Our $5,000 vendor/ manager tournament grand prize was split by (L) David Wells (Minute Men HR Management Services, Inc.) and (R) Jason Abbott (Abbott’s AVDI). It is with great enthusiasm that we look forward to the 2015 FBS Business Summit, Oct. 22-24, 2015, at the Peppermill Resort in Reno, Nevada, and hope to see everyone there.