TECHNOLOGY
Do you know what information lurks in your business files ?
With ever increasing legislation : DPA , Freedom of Information , Environmental Information ’ s Regulation , Historical Manuscripts Commission Warrant and of course the impending GDPR to name but a few ….
How can you be sure you will be able to access that all important information when you need it ? PowerRetrieve has the answer , an information retrieval system designed to handle your paper and electronic documents . Full content indexing across all your business documents , gives you quick and easy access to your critical business data without the overhead of resorting and re-indexing .
Infocap , the developers of PowerRetrieve have been working in the document retrieval industry for 19 years . With customers spanning from law enforcement to manufacturing across the UK , PowerRetrieve is helping organisations to comply with freedom of information legislation , combat fraud by uncovering information and evidence , buried deep within business documents , no matter the format .
PowerRetrieve is the easy way to capture , store and search through all of your business documents . With versions available to run in-house or in the cloud , why not take up our offer of a free , no-obligation trial , and see how PowerRetrieve could help protect your business ?
SuperPowered Retrieval
PowerRetrieve is the ultimate software tool for the search and retrieval of critical business information .
Internet style search across all your electronic and paper files
“ We could scan in and retrieve any document , using anything on that document and be 100 % confident , that if PowerRetrieve couldn ’ t find it , it wasn ’ t there .”
Neil Tilbrook , IT Manager at Hillfoot Multimetals
W : www . powerretrieve . solutions E : campagin @ infocap . co . uk T : 01793 840838
Call today for a free trial - quote TBE1701 ’
Raving Fans !
Satisfied customers just aren ’ t good enough - we want our customers to be Raving Fans – and the secret is , regular , wellplanned , customer engagement !
By Karen Thurley , director Red Customer Engagement Centre
I saw a poster in a shop recently that said ‘ If you ’ re happy , please tell others . If you ’ re unhappy , please tell us !’
As a small business , the team at RED recognise that the only way we can ensure we get it right is for our clients to tell us when we get it wrong ! We embrace this type of feedback - it ’ s what helps us retain our position as one of the best Customer Engagement Centres in the country .
You don ’ t know what you don ’ t know There is a plethora of technology out there that makes it easy for a customer to tell the world what they think – they utilise their ‘ keyboard courage ’ and can , potentially , do all manner of damage to your reputation , if they ’ re unhappy with your service .
You don ’ t know what you don ’ t know , so getting to them first is the solution and nothing beats a good oldfashioned conversation . Unhappy customers just want to talk to a real person who appreciates the issue and offers a solution .
But I don ’ t have the time ! RED ’ s Customer Engagement Centre can engage with your customers for you . You don ’ t have the time , but we do . You can concentrate on delivering your product or service , while we get to understand what your customers are thinking . You can then use the feedback as part of your marketing :
• 98 % of our customers think we ’ re great
• 2 % weren ’ t happy but they are now we ’ ve responded to their concerns
Why bother ? It ’ s known that most customers would rather stay with a trusted supplier .
It ’ s also known that the silence of the silent majority doesn ’ t mean they ’ re happy .
A supplier who seeks their customers ’ opinions , listens to their problems and reacts positively to less than stellar feedback , puts themselves ahead of their competitors . What ’ s more , RED ’ s Customer Engagement Programme can bring about :
• Increased Customer Retention
• Increased Sales and Referrals
• Improved Service Levels
• Incredible content for Case Studies , Social Media , Blogs , e-mail Marketing and Networking
And we can help you make the most of utilising the feedback we gather . It can be added to your website , with your comments , be regularly refreshed and will give visitors a really positive overview of your organisation .
For more information call 01793 862000 .
For more info : www . redvirtualoffice . biz
@ REDvirtualPAs
24 THE BUSINESS EXCHANGE 2017