b. You change swift and you have to leave a brief note to Susan, the colleague who
takes over after you, about the reservations you have made. Use the information from
the table above to fill in the note you left to Susan.
Susan,
Mr.…………………………made a reservation for a
………………..room under the cost of ………….. He’s arriving on the
……………………… and he’s staying for ………..day(s). He said that
he’ll send a confirmation letter as soon as possible
Nick
Task 5
Listen to the tape once again.
a. What language do the people who speak use to:
greet:
offer to help:
ask for information:
gain time to answer:
ask for the man’s name:
agree:
conclude
thank:
end conversation:
b. Below there is the transcription of the dialogue you have just listened to. Can you
fill in the missing parts using the phrases above?
(sound of a telephone ringing)
Woman: Clifton Hotel
?
Man:
Ah…I’m
a room for the 15th October
Woman: What room are you interested in sir?
Man: Ah… a single one please
Woman: If you…
Man: sure
Woman: well… a single room for the 15th October…
Man:
Woman: Yes…there is a room available for that day sir
Man: and…how much is it?
Woman: that’s €80 including breakfast
Man: right…has the room got a TV?
Woman: certainly sir…there is also a telephone line and a mini bar
Man: O.K. …can I make a reservation now?
Woman: certainly…um
please?
Man: yeah it’s Pike Tom Pike shall I spell that for you?
Woman: Oh…yes…if you don’t mind Mr. Pike
Man: Not at all…It’s P I K E
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