Six Common Review and Production Problems: How to Fix Them August 2014 | Page 17

CHAPTER SIX
Review Quality Control

POTENTIAL ISSUE: With many hands working with the documents
throughout the review process there is always the potential for both
human error and each party having their own interpretation of what is
relevant and what isn’t.
RESOLUTION: Depending on work flow, the old “measure twice, cut
once” rule applies. It’s important to perform quality control checks on the
reviewers by an entire second pass review using sampling or analytics. For
instance, in a proposed production, locate the documents marked as
confidential and perform analytics on those documents against the remainder of the set (non-confidential) to determine if there is information
in the non-confidential set that should be marked confidential. Then, have
reviewers reconsider the documents that analytics found.

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