The Problem:
Carriers and Neutral Host providers deploy DAS systems at large venues for coverage and capacity during events. They can monitor the DAS equipment and throughput of the system. However, the Venue owner does not know how the system is performing for its customers. Problems are discovered only through customer or staff complaints.
The Solution:
Deploy SitePortal®, C Squared Systems’ monitoring software, and Quality of Service (QoS) modems to measure the customer experience in different areas of the venue.
The Benefit:
The venue owner is able to measure the reliability and performance of the DAS service and proactively monitor the customer experience during an event. Reports, data sets, and graphs can be produced that show performance over selected intervals from the SitePortal QoS system
Measuring DAS Service to Improve Customer Experience
Case Study
A Case Study.....Problem > Solution > Benefits > Fan Experience