RPD Strategic Plan | Page 24

Encourage innovation and cultivate a connected , engaged , and aligned workforce that delivers outstanding service
Strengthen organizational efficiency and support innovation

Strategy Five : Inspire Our Team

Encourage innovation and cultivate a connected , engaged , and aligned workforce that delivers outstanding service

OBJECTIVE 5.1

Strengthen organizational efficiency and support innovation

PERFORMANCE INDICATOR Employee Survey Rating : Do you have the tools and training you need to do your job efficiently ? PERFORMANCE TARGET Achieve annual improvement through FY21
PERFORMANCE INDICATOR Percentage of facilities with high-speed Internet connections ( greater than 1MB / s ) PERFORMANCE TARGET Achieve annual increases through FY21
PERFORMANCE INDICATOR Customer Service Rating : Percentage of residents who in response to the Controller ’ s City Survey rate the overall quality of customer service from RPD staff ‘ good ’ or ‘ excellent ’ PERFORMANCE TARGET Achieve annual improvement through FY21
Initiatives
a ) Implement a quarterly park evaluation module using mobile devices
b ) Right-size and restructure IT resource capacity
c ) Strengthen audit and oversight of tenant , concession , and partnership agreements
d ) Create business planning capacity in the Department
e ) Conduct a vehicle and equipment needs assessment
Lead Opera tions Finance & Admin Property Management Capital & Planning Opera tions Support Finance & Admin Finance & Admin Timeline FY17 FY17-18 FY17-18 FY17-19 FY17-18
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