Promote active living , well-being , and community for San Francisco ’ s diverse and growing population
Strengthen the quality , responsiveness , and accessibility of recreation programs
OBJECTIVE 2.1
Strategy Two : Inspire Play
Promote active living , well-being , and community for San Francisco ’ s diverse and growing population
Strengthen the quality , responsiveness , and accessibility of recreation programs
PERFORMANCE INDICATOR Quality & Responsiveness : Overall customer satisfaction as measured by the program registrant survey PERFORMANCE TARGET Achieve annual increases in the number of respondents who rate programs “ good ” or “ excellent ”
PERFORMANCE INDICATOR Accessibility : Number of participants and scholarship recipients in recreation programs PERFORMANCE TARGET Achieve annual increases in both categories through FY21
Initiatives a ) Improve data collection of drop-in , partner , and playfield participants b ) Conduct a needs assessment to gauge recreational service demand and programming gaps
Lead |
Opera tions |
Policy & Public |
|
|
Affairs , Operations |
Support
Property Management c ) Increase number of inclusive recreation program participants d ) Develop a census of Rec Center and Clubhouse visitors e ) Develop & implement an outreach plan that increases language access , registers more people from lowincome neighborhoods & public housing , and increases inclusive & adaptive programming
Opera tions Opera tions Policy & Public Affairs
Property Management
Opera tions
Timeline FY17-21 FY18 FY17-21 FY17-18 FY17-21
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