Strategy Two: Inspire Play
Promote active living, well-being, and community for
San Francisco’s diverse and growing population
OBJECTIVE 2.1
Strengthen the quality, responsiveness, and accessibility of
recreation programs
PERFORMANCE INDICATOR
Quality & Responsiveness: Overall customer satisfaction as measured by the program registrant survey
PERFORMANCE TARGET
Increase response rate and establish FY16 baseline of respondents who rate programs “good” or “excellent;” achieve annual increases
through FY20
PERFORMANCE INDICATOR
Accessibility: Number of unique participants and unique scholarship recipients in recreation programs
PERFORMANCE TARGET
Establish FY16 baseline and achieve annual increases in both categori \