Success, Satisfaction and Scrutiny:
the Resident Engagement Toolkit
Key Recommendations
99 E
stablish a clear case for involving
residents linked to your corporate
objectives
99 Get support from board and your Chief
Executive to instigate culture change
and embed involvement
99 Additionally link involvement to team
and individual objectives so it becomes
a consideration across your business
99 Communicate your reasons for
involving residents and how their input
will complement the knowledge of staff
and board
99 Establish some key terminology (e.g.
‘One Team’) to help standardise
communications and create a shared
understanding of concepts
99 Promote the role of residents by
offering meaningful opportunities and
letting them identify routes forward
99 Act upon resident feedback and
communicate the impact.
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