Resident Involvement Toolkit Issue 1 | Page 5

Success, Satisfaction and Scrutiny: the Resident Engagement Toolkit Practical steps Below are the practical steps we believe will help you harness the potential of resident involvement. Whatever your motivation, whether it’s boosting satisfaction, securing cost savings, or enhancing accountability, they’ll help you achieve your goals. In common with other toolkits, we’ve identified a number of themes into which the steps can be grouped. These are: Laying the foundations Designing the offer zz A  gree your reasons for involving residents zz Get buy-in from board, senior staff and residents zz Make it everyone’s job zz Build trust. zz A  sk residents how they wish to be involved zz Provide a range of opportunities zz Involve residents in procurement and complaints handling zz Allocate residents positions on your board zz Help residents to share their thoughts online. Recruiting and retaining residents Maximising potential zz Offer training zz Make scrutiny genuinely resident-led zz Gather information from various sources zz Set clear guidelines for meetings. zz D  emonstrate residents’ impact zz Be proactive about recrui ѵ