Resident Involvement Toolkit Issue 1 | Page 25

Success, Satisfaction and Scrutiny: the Resident Engagement Toolkit Group Details Responsibilities Repairs and Maintenance Panels (RAMPS) (x three; one for each of our operating regions) zz Between eight and 12 full members zz Minimum of one and maximum of three representatives from the region’s Area Panels zz Remaining places filled by other residents (including one not named on a tenancy i.e. not a lead or joint tenant) zz Minimum of two staff (the respective Regional Asset Director and Resident Governance Officer), but on average four depending on the agenda and who the panel wishes to invite. Staff are not members, but attend to facilitate and answer questions. zz Scrutinise repairs and maintenance services. Strategic board zz 12 elected members including four residents zz The Residents’ Council Chair and Vice Chair attend as observers (they’re not amongst the four resident members). This means all roles in the Resident Governance Structure retain independence from strategic board, but still have vital communication links zz Seven staff usually attend. zz Makes decisions concerning the wider strategy and finances of the association. 25