Success, Satisfaction and Scrutiny:
the Resident Engagement Toolkit
Key Recommendations
99 P
rovide a range of involvement options
reflecting the range of interests,
preferences and time available to your
residents
99 Present them as a clear menu of
options
99 Involve residents in procurement and
complaints handling
99 Provide suitable opportunities for
resident membership on board
recognising there are pitfalls to
over- and under-representation
99 Offer online channels to increase
overall participation and cater for the
expectations of younger generations of
residents.
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