Re: Autumn 2015 | Page 33

Geoff, is an inspirational speaker and the author of Celebrity Service who has genuine passion and an infectious love of exceptional client service. Here at MWB, we think we are pretty good at delivering client service (after all we have won awards for it) but Geoff inspired the room to take it to another level. His simple premise was to ask what we would do different if our client was a celebrity or VIP, which got us all thinking. He then asked why we don’t already do those things for all our clients as after all, they really are our VIPs. Over the coming months you may see a few changes to the way we do things at MWB as we put into practice some of the great ideas that came out of the conference. By Jason Edge 31