Geoff, is an inspirational speaker and
the author of Celebrity Service who has
genuine passion and an infectious love of
exceptional client service. Here at MWB,
we think we are pretty good at delivering
client service (after all we have won
awards for it) but Geoff inspired the room
to take it to another level.
His simple premise was to ask what we
would do different if our client was a
celebrity or VIP, which got us all thinking.
He then asked why we don’t already do
those things for all our clients as after all,
they really are our VIPs.
Over the coming months you may see
a few changes to the way we do things
at MWB as we put into practice some
of the great ideas that came out of the
conference.
By Jason Edge
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