Pulse May 2017 - Page 62

SUCCESSSTORIES INSPIRING TALES OF STARTUPS, GROWTH AND OVERCOMING HARDSHIPS Partnering for the Future How Bringing in an Outside Expert Can Inspire Fresh Ideas Fierce Female Leaders: Director of Spa & Wellness Katlyn Hatcher, Jean Kolb, Spa Operations Manager Lori Lizik, and Assistant Spa Director Miranda Henning in front of the beautiful Woodlands Spa at Nemacolin Woodlands Resort. eaders are not born; they are made. As an industry, we must work together to find the BY leaders among us and build them up to their KELLY HEITZ full potential. There is no greater success story than taking the knowledge gained through experience and imparting it on the next generation of spa leaders. When Katlyn Hatcher, director of spa and wellness at Nemacolin Woodlands Resort & Spa in Farmington, Pennsylvania, was promoted to her current leadership position, she knew that L 60 PULSE ■ May 2017 outside help would be invaluable in her success as a new leader. “Never having held a director position, I knew there were key areas I lacked experience,” notes Hatcher. “I felt confident in my ability to lead our team but needed to grow my knowledge of the industry outside our operation to make the changes needed to reach our full potential. I was also pregnant, due to deliver right before high season. With my impending maternity leave approaching, it was clear we would need to bring someone in to help lead our spa.”