Pulse May 2017 - Page 38

“The saying ‘people quit people, not jobs or companies’ is true.” — HENRY GUDELSKY The tranquil Eau Spa, one of Gudelsky's clients at WTS International, where he helps spas improve their culture and processes. solving a particularly difficult dilemma at a staff meeting, or even rewarding hard work with extra days off can do wonders to boost the morale of your team. “Since everyone is different and feels loved and appreciated in different ways, we try to find out what drives and motivates them,” says Heather Kreider, L.E., R.N., owner of Makes Scents Natural Spa Line. “Whether it’s a small note of appreciation on their paycheck, a handwritten card explaining how much they mean to us, team trips for lunch to our local market, team walks when the weather is nice, or even a paid trip to a spa, we try to show our team how much we value them.” Reward Good Work Positively engaging your employees can also involve incentive programs. Communication Employ an open-door policy and encourage employees to come to you with anything that may be hindering their performance or job satisfaction. Ways to Constantly Keep Your Employees Engaged Recognition Programs Put in place programs that reward hard work. Whether formal or informal, calling out people for a job well-done works wonders. Incentives and Rewards Give employees incentives like a free treatment or an extra day-off as a reward to their continued hard work. Provide Regular Constructive Feedback Set up a formal review schedule for each employee and take the time to listen to their grievances so you can find solutions. Welcome Creativity Open the floor up to the entire team. Involving them in the creative process can make them feel like they’re contributing in an important way. Continued Education Provide opportunities for your staff to improve their professional lives whether through on-the-job training or continued education opportunities. 36 PULSE ■ May 2017