56
OCTOBER 2013 PRO INSTALLER
PRO BUSINESS
www.proinstaller.co.uk
POSITIVELY
PROFITABLE
CLIENT SPEAK
Positive communication with your existing and prospective customers goes a long way toward
creating loyal customers and healthy profits for your business. So it goes without saying that
practicing a positive customer service style can dramatically increase your bottom line.
Positive communications create the kind of
supportive environment
a customer needs to
feel confident enough
(and safe enough) to
choose your services
over your competitors,
minimise changes, pay
you on time, and recommend you to others.
Consumers specifically
want employees/owners
who are courteous, able
to answer their questions
clearly and honestly, show
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