36
JUNE 2015 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
Layar Ad [Pro Installer] - HLF.pdf 1 14/05/2015 16:25:22
Introducing...
Interactive Print
What do
homeowners
really think?
A major survey has been commissioned to ask the
general public their views on insurance and deposit
protection in relation to home improvements.
The Consumer Protection Association polled
1000 homeowners as
part of the independent
survey, all of which had
been selected to represent a cross-section
of the UK population;
and all of which were
property owners.
Steve Sidebottom - Director, Clearview Group Limited
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Respondents were asked a
series of questions around
consumer protection, insurance, deposit protection and
their plans for spending on
home improvements.
The headline findings
revealed that an overwhelming 85% said they expected
their deposit to be protected by insurance, against
15% who said it did not
matter.
Interestingly, all respondents polled (100%) said they
would prefer to buy from a
company whose guarantee
is insured, for any home
improvements carried out.
When asked whether they
believe enough is done to
protect consumers from
rogue traders, the majority (85%) said no, with
15% saying that there was
enough legislation in place
to protect consumers.
The survey also asked
whether homeowners
would be deterred from
placing an order with a
company, if they were asked
to pay a deposit. A quarter (25%) said they would,
with 75% per cent saying it
wouldn’t deter them.
The survey is the first of
its kind and is an extension
to the Consumer Protection Association’s annual
installer report, put together
in-conjunction with Insight
Data.
CPA Director, Jeremy Brett,
commented: “With recent
CPA Directors John Travers (left) and
Jeremy Brett (right) with Nadine Dorries
MP who visited the CPA earlier this year.
‘trust between tradesman and
the general public is strong’
changes affecting the use of
insurance backed guarantees and deposit protection
on home improvements, we
wanted to talk to consumers
to get their opinion.
“We have spent over twenty years working to raise
standards in the home improvement industry and this
proves that although there
is work to do, that trust
between tradesman and the
general public is strong.”
The CPA is recognised by
consumers as one of the
most trusted resources for
finding accredited and vetted installers, to carry out
home improvements such as
double glazing, solar panels
and general maintenance.