16
APRIL 2015 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
Instant garden ponds
An Essex based company
that specialises in sunken
gardens and striking glass
pond designs, is incorporating a variety of toughened
laminated glass products
from the TuffX Processed
Glass range into its instant
pond portfolio.
Dependent upon the size of the
project, TuffX provides a variety
of glass thicknesses including
17.5mm clear toughened, 21.5mm
Masters
of Trade
IronmongeryDirect has
been supplying architectural ironmongery to
tradespeople for over
40 years and today customers can browse over
14,000 products in the
company’s catalogue
and website.
Orders can be placed up
to 8pm for next working
day delivery, as standard, plus all ironmongery
products are covered by a
minimum five year guarantee. Customers can now
take advantage of the mobile website which makes it
even easier for tradespeople on-the-go to search for
products, place orders and
track their delivery status.
If for any reason a product
needs to be returned, customers can utilise the prepaid returns label provided
with the order.
With the UK’s biggest
range of quality products in
stock for next day delivery,
an award-winning service
and low trade prices, IronmongeryDirect is proud to
be the masters of its trade.
Just recently the company
has won several esteemed
awards including Best Business or Brand and Customer
Service at the ECMOD Direct Commerce Awards and
Winner of Overall Retail at
the Customer Voice Awards
2014.
Why we are Masters
of our Trade
• 13,000 locked down prices to give customers the
best deal
• Order by 8pm, get it next
day
• FREE next day delivery on
all orders over £45
• Quality guaranteed - all
ironmongery products are
covered by a minimum
five year guarantee
• Free returns - return
unwanted goods via
local Post Office or using
Collect+ using the free returns label provided, for a
full refund or exchange.
Order Freephone
0808 168 28 28 or online
IronmongeryDirect.co.uk
Facebook.com/
IronmongeryDirect
Twitter.com/
ironmongrydirect
clear toughened or 25.5mm clear
toughened laminate which is
then incorporated into the pond
framework.
Primarily developed for people who keep koi, the range of
garden ponds are laser cut from
3mm 316 stainless steel and are
offered with a lifetime guarantee.
The glass was fixed into each
frame as are the brick slips that
fit above and below the windows.
A number of designs are available with a bespoke option for
consumers with specific ideas for
their gardens. The ponds do not
need footings to be reinforced or
9” block work, as the strength and
rigidity of the finished product is
in the framework itself.
For more information on the
Instant Garden Ponds please
call TuffX Processed Glass on
0845 3 400 200.
Sidey – The Trade Supplier
with a Proven Track Record
Despite its scale, Sidey
remains a business with
traditional values and a
vast knowledge and understanding of the Trade
sector.
We have been selling to the
trade for over 80 years and
our customers are trade professionals, who want trusted
suppliers to support their
businesses. As a trusted supplier of windows and doors
you can be assured that products meet the highest quality
standards and comply with
the latest Building Regulations in terms of sustainability, energy efficiency, security
and safety.
Simon Dunn, Sidey’s
Regional Sales Manager explains – “Sidey has gained a
vast knowledge and experience over our 80 year trade
history and we intricately
understand the needs and expectations of our customers.
In this competitive market
our customers are faced with
numerous hurdles which,
is why we have ensured we
are positioned and equipped
to meet every requirement
to assist in clearing those
hurdles”.
Sidey is one of the UK’s
leading manufacturers of
windows and doors, supplying direct to the trade. With
2 state of the art factories operating from a 100,000ft2 site
Sidey guarantee to supply the
product you require on time
and at a competitive price.
They have invested heavily to
ensure that they can supply
a full range of high quality
products, all of which are
manufactured in their own
production facilities.
Simon Dunn continues
– “We continuously work
closely with customers and
know that not only is an
extensive range of quality
products imperative, service
and marketing support is also
of paramount importance.
“For these reasons Sidey
retain a highly dedicated
team to assist with requirements such as the design
process, advice on building
regulations, NHBC requirements, U-values and provide
on-going marketing support and advice throughout
and beyond each contract,
developing along the way a
solid understanding of each
individual trade customer. We
also offer a survey option, a
quick lead time from point of
order to delivery, an account
facility upon request, an
online door designer and
achieve 100% on time and in
full deliveries”
“Furthermore we have two
showrooms, one located
in Perth and the other in
Dundee, which are equipped
with our full range of products and have staff available
to provide you with product
specification and assist with
quotations”.
For more information
visit www.sidey.co.uk
and Design your own
door online at bit.ly/
SolarthermDoorDesigner
It’s Hamer time!
When it comes to
telesales nobody can
touch Avocet Hardware’s team, thanks
in no small way to its
new telesales manager,
Michelle Hamer.
Michelle, who has worked
the phones at the Brighouse
company for 22-years, was
promoted last month and
the first task in her new role
was to train up four new
members of the telesales
team.
“When I started at Avocet
in the early 90’s I never for
one minute thought I’d still
be working here 22years
later.” said Michelle “But
when you have a job that
is rewarding, varied and
interesting, and where you
are valued extremely highly
by your colleagues in other
departments and the owners
of the business, then why
would you leave?”
Rythm Jain Saigal, CEO of
Avocet Hardware, added:
“Call centres have given
telesales something of a
bad name, but to us it is a
vital element of our business strategy and as such
is staffed solely by industry
professionals with the kind
of expertise that would
make our competitors green
with envy.”
The nine-strong team,
which boasts over 100-years
of industry experience at
Avocet alone, operates
across both outgoing and
incoming calls.
The growth of Avocet’s
telesales team is the latest
in a series of departmental
expansions that started in
November 2014 with the
appointment of three new
field-based business development managers. One month
later Avocet announced the
creation of up to 20 new
jobs following the doubling
of its warehouse capacity.
Such is the level of growth;
the Jain family has now
invested close to £15 million
in the company since buying
it in February 2012.