Lost Ticket Locators
Please record show dates , times and where you put your tickets on your calendar . If tickets are lost , call the Theater League Office . Seat locators ( replacement tickets ) will be held at the Venue ’ s Ticket Office for you to pick up one hour prior to each performance .
Ticket Exchange
Only Kansas City Broadway Series Members may exchange their tickets . Exchanges are subject to availability and must be transacted no later than 24 hours prior , subject to producer approval , to the date printed on the tickets . You may exchange in person at our offices from 10 a . m . to 5 p . m . Monday through Friday as well as by phone , 816.421.7500 , or mail .
Members may also exchange online by logging into their account at BroadwayInKC . com . Exchanges received less than 10 days
Exchanges are subject to the following :
• A $ 1 per ticket exchange fee ($ 3 per online transaction ).
• An upgrade charge if you are exchanging to a higher-priced ticket .
• Best seating available at the time of exchange .
• Tickets are non-transferable between different shows , except through the Swap a Show benefit .
Cannot Use Your Tickets ?
We are unable to transfer , offer a credit or refund unused tickets . If tickets are received at our box office no less than 2 weeks prior to the show , we will issue you a tax credit letter . If you miss a show due to an emergency , call 816.513.5000 ( Music Hall ) or 816.994.7244 ( Kauffman ), if during non-business hours . We will make every effort to seat you at another performance on a stand-by , best available basis , subject to producer approval .
Prices printed on season tickets reflect face value only ; they do not include package fees . Tickets will not add up to the paid package price .