Theater Policies
Accessible Seating Please contact an usher upon arriving at the theater for assistance with wheelchair locations and restroom facilities . Please arrive early if you need special assistance .
Cameras / Cell Phones / Recorders Cameras and recording devices , pagers and cell phones may not be used in the theater . Violation of this rule may result in eviction from the theater at the discretion of management . Children For shows not specified as “ family friendly ,” children under five are not recommended . Children attending must have a ticket and may not sit on a patron ’ s lap . Please exercise discretion in bringing children under 12 to performances .
Emergency Number It is always a good idea to leave your exact seat locations and the phone number 816.513.5000 ( Music Hall ) or 816.994.7244 ( Kauffman ) with whomever might need you in an emergency ( only during performances ).
Hearing Enhancement Infrared headsets are available in the lobby at the Music Hall and Kauffman Center at no charge to the hearing impaired . Please arrive early to obtain headsets prior to curtain . See an usher for details . We also provide closed captioning . Call 816.421.7500 for details . Latecomers For the safety of our members and the performers , latecomers will be seated by house staff at a suitable break in the performance , subject to the producers ’ rule for each individual show . Lost and Found Please report lost and found articles to the office . To follow up on a lost item , call 816.513.5111 ( Music Hall ) or 816.994.7222 ( Kauffman ) and ask for lost and found .
Smoking Smoking , including electronic vaporizing devices , is not permitted anywhere inside the facility .