HIRING ATTITUDE
NOT JUST EXPERIENCE
By Trudi Charest, RO
HIRING IS ONE OF THE MOST IMPORTANT
BUSINESS TASKS YOU WILL PERFORM AS
AN OWNER OR MANAGER, YET VERY FEW
PEOPLE EVER RECEIVE ANY TRAINING ON
THE BEST HIRING PRACTICES. THEY OFTEN
REACT STRESSFULLY TO A NOTICE FROM
AN EMPLOYEE WHO IS LEAVING AND THEIR
INSTINCTS ARE TO HIRE AS QUICKLY AS
POSSIBLE SO THEY DO NOT CAUSE ADDITIONAL WORKLOAD FOR THEMSELVES
OR OTHER EMPLOYEES.
Eyecare companies should not just be looking
for individuals with the right skills, but people
with the right attitude. We are, after all, in the
people business. We need to ensure that we hire
people who love to service people every day. In
a study by CEO of Leadership IQ, Mark Murphy,
it shows that 46 per cent of the people hired
now will fail within 18 months due to attitude.
Our business success is almost completely
reliant on our employees helping others with
their eye care needs so we better find attitudes
that are in sync withthat objective.
HERE ARE
5 TIPS
FOR FINDING THE RIGHT
EMPLOYEE ATTITUDE
1
LOOK FOR CLUES & ASK THE RIGHT
QUESTIONS
Skills are important but attitude is King. Start by reviewing the
resume. Someone who has been in hospitality, customer service,
retail or sales generally likes people. They require patience and service skills for these types of roles and although that can be X\