YOUR SAFETY AND SECURITY
• Condition-HELP (5-6000)
You know your loved one best. That’s why
UAB offers Condition-HELP, an important
patient safety initiative that gives families an
immediate voice in their loved one’s care.
Please notify our rapid-response emergency
team by dialing 5-6000 from any UAB
phone if you feel there is a breakdown in
communication and your loved one is
in danger of a medical emergency.
Condition-HELP is available 24 hours
a day, seven days a week.
Your medical team is your first point of
contact, and you should only use
Condition-HELP after you have spoken
to them.
When to call: Trouble breathing • Confusion
• Inability to talk • Weakness or numbness
• Unable to wake up • Breakdown in how care
is given • Urgent need is not being addressed
DURING YOUR STAY
UAB Medicine aims to exceed expectations in all aspects of your patient experience. Please ask
questions and speak up to participa te in your care.
Important Points to Consider
• Who will be my support person while in the hospital?
• Did I tell my health care providers about all of the prescription medications, over-the-counter
medications, and vitamins or supplements that I take?
• Do I know who is taking care of me (doctors, nurses, patient care technicians)? Write this
information down in the My Workbook section.
• Do I have what might help make me more comfortable?
– Music player and earphones
– Extra socks or pajamas
– Pen and paper
– Toiletries
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For our RNICU and CCN patients:
The bond between a parent and child is
extremely special. You sense and see
changes in your baby that allow you to
serve as their voice. When you call
Condition-HELP, the emergency team
will evaluate the situation, and if further
care is needed, they will notify a
neonatal specialist.
• ID Bracelet
You will be given an ID bracelet with your
name, date of birth, and medical record
number when you are admitted to the
hospital. The ID bracelet ensures we are
providing care to the right patient at the right
time. Make sure your care team knows who
you are and checks your ID bracelet before
examination and treatment. Additional ID
bands may be added for specific needs such
as being at risk for falls. For your safety,
please do not remove the bracelet(s) until you
are discharged from the hospital.
• Medications
Tell your care team about any and all
medications you are taking, including
prescriptions, over-the-counter medication,
and any herbal, vitamin, or nutritional. Carry
a list of your medications, dosages, and
supplements at all times and make sure your
care team is aware of any allergies.
While in the hospital, please do not take any
of your medications from home without first
talking with your care team. Your physician or
nurse should discuss any new medications
or changes in medications with you. Use
the Medications page in the My Workbook
section to write down your medications, any
new medications, instructions, or questions
you may have.
uabmedicine.org
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