MODERN LEADERSHIP
down to perceptions of fairness,
trust, loyalty and the delivery of
expectations. If an employee
believes that their manger is
fair, consistent and cares, this
will nearly always override other
motivators such as money and
working conditions.
3
The Growth Mindset
One of the roles of a manager
is to coach, mentor and develop
their people to enhance their skills
and knowledge. Many managers
though, struggle to find the time
or the correct method to do this.
But self development is another
prime motivator for today’s
employees. Finding ways to
develop your staff can be as
simple as getting high performing
individuals to run sessions for
their peers, running book clubs on
relevant topics and teaching your
managers the skills of effective
coaching and mentoring.
4
The Performance
Mindset
As a manager, accountability,
focus and the performance of
your team should be a top priority.
This mindset will determine your
team’s level of success as well as
yours.
Having clarity about what needs
to be achieved and a commitment
to the tasks typically gets the job
done. Managers with high levels
of control (not to be mistaken for
micro-management) usually have
greater self-control and focus.
They also stay composed and
positive in testing situations, think
clearly under pressure and can
anticipate problems and potential
bottlenecks.
When expectations are
ambiguous, so too are the
outcomes. An essential area to
address to increase performance
is to set or reset performance
expectations with all staff. Teach
your managers how to have
the expectations conversation
with their team and watch the
performance of your employees
dramatically improve.
Anna-Lucia Mackay is an award-winning
educator, speaker and writer in the fields
of management and education and is
the author of The Four Mindsets: How
to Influence, Motivate and Lead High
Performance Teams. (Wiley 2015)
April 2016
ModernBusiness
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