Manheim-Australian-Market-Report-Q3-2016 - Page 6

International News Australian Market Report Q3 Price transparency outranks other factors for today’s service customers By aligning their service strategy with this research, dealers can position themselves to win more business and retain more customers in the service department. There seems to be a plethora of research into customer preferences when it comes to buying cars, but what about the vehicle servicing experience which is often said heavily influences customer loyalty and repeat purchases? Research by Xtime in the US highlights some customer insights which would be very much aligned with customer views in Australia and New Zealand. X time delivers retention solutions for the automotive retail industry. Xtime, headquartered in Silicon Valley, is the exclusive or preferred provider for 24 major global automotive manufacturers in the United States, Canada and Australia, as well as leading dealership groups, and services 7,000 deal •ΙΝ‘₯Άݽɱ΅έ₯‘”ΈaΡ₯΅”)₯́„ ½ΰΥΡ½΅½Ρ₯Ω—Šˆ‰Ι…ΉΈ()H()••ΉΠaΡ₯΅”‘…Ρ„‘…́ɕٕ…±•)Ρ‘…ЁΡΙ…ΉΝΑ…Ι•ΉΠ½ΝЁ•ΝΡ₯΅…Ρ•Μ)…Ι”Ρ‘”΅½ΝЁΙ₯Ρ₯…°½Ή•ΙΈ)™½ΘΡ½‘…ηŠé…ΥΡ½΅½Ρ₯Ω”ΥΝΡ½΅•ΙΜ)έ‘•ΈΝ•ΡΡ₯ΉœΝ•ΙΩ₯”…ΑΑ½₯ΉΡ΅•ΉΡΜΈ()%Έ„€ΘΐΔ؁ΝΡՑ䁽˜€ΨΨΰ)Ι•ΝΑ½Ή‘•ΉΡΜ°΅½Ι”Ρ‘…Έ€άΐ)Α•Θ•ΉΠ½ΉΝ₯‘•Ι•½ΝΠ)•ΝΡ₯΅…Ρ•ΜƒŠq•αΡΙ•΅•±δ₯΅Α½ΙΡ…ΉΣŠt)½ΘƒŠqΩ•Ιδ₯΅Α½ΙΡ…ΉΣŠtέ‘•ΈΝ•ΡΡ₯Ήœ)…ΑΑ½₯ΉΡ΅•ΉΡΜΈ)Q‘₯́½ΥΡΙ…Ή­•…±°½Ρ‘•Θ™…Ρ½ΙΜ)ΝΥΙٕ啐°₯Ή±Υ‘₯ΉœΡ‘”…‰₯±₯ΡδΡΌ)‘½½Ν”Ρ‘”Ρ₯΅”½Θ‘…䁽˜Ρ‘”)…ΑΑ½₯ΉΡ΅•ΉΠ°Ρ‘”…Ω…₯±…‰₯±₯Ρ䁽˜)ΡΙ…ΉΝΑ½ΙΡ…Ρ₯½Έ½ΑΡ₯½ΉΜ…ΉΡ‘”)½ΑΡ₯½Έ½˜‘½½Ν₯Ήœ…΅½Ήœ‘₯™™•Ι•ΉΠ)Ν•ΙΩ₯”…‘Ω₯Ν½ΙΜΈ()M½Υɍ”θaΡ₯΅”AΙ•Ν́I•±•…Ν”()‰½ΥЁaΡ₯΅”() 䁅±₯Ή₯ΉœΡ‘•₯ȁ͕ΙΩ₯”ΝΡΙ…Ρ•δ)έ₯Ρ Ρ‘₯́ɕ͕…ɍ °‘•…±•Ί…Έ)Α½Ν₯Ρ₯½ΈΡ‘•΅Ν•±Ω•ΜΡΌέ₯Έ΅½Ι”)‰ΥΝ₯Ή•Ν́…ΉΙ•Ρ…₯Έ΅½Ι”ΥΝΡ½΅•ΙΜ)₯ΈΡ‘”Ν•ΙΩ₯”‘•Α…ΙΡ΅•ΉΠΈ)Q½‘…䰁½Ή±δ€ΜΐΑ•Θ•ΉΠ½˜Ν•ΙΩ₯”)Ω₯Ν₯Ρ́х­”Α±…”₯Έ‘•…±•ΙΝ‘₯ΑΜ°)Α…Ιѱ䁉•…ΥΝ”ΥΝΡ½΅•Ί‰•±₯•Ω”)‘•…±•ΙΝ‘₯ΐΝ•ΙΩ₯”‘•Α…ΙΡ΅•ΉΡ́…Ι”)΅½Ι”•αΑ•ΉΝ₯Ω”Ρ‘…Έ₯Ή‘•Α•Ή‘•ΉΠ)Ι•Α…₯ȁ͑½ΑΜΈ()Q‘”Ι•…±₯Ρδ₯́ё…Ёё”…Ω•Ι…”½ΝΠ)½˜Ι½ΥΡ₯Ή”΅…₯ΉΡ•Ή…Ή”…Ё„)‘•…±•ΙΝ‘₯ΐ₯́½΅Α…Ι…‰±”ΡΌ)Ρ‘₯ɐ΅Α…ΙΡδΑΙ½Ω₯‘•ΙΜΈ)Q‘•Ι•™½Ι”°‰δΑΙ½Ω₯‘₯Ήœ½ΝΠ)•ΝΡ₯΅…ѕ́‘ΥΙ₯ΉœΡ‘”Ν‘•‘Υ±₯Ήœ)ΑΙ½•ΝΜ°‘•…±•Ί…Έ…±±•Ω₯…Ρ”Ρ‘”)΅₯͍½Ή•ΑΡ₯½Έ½˜‘…Ω₯Ήœ‘₯‘•Θ)½ΝΡΜ°Ι•…Ρ”„ΡΙ…ΉΝΑ…Ι•ΉΠ…Ή)ΡΙΥΝΡέ½Ιё䁽ݹ•ΙΝ‘₯ΐ•αΑ•Ι₯•Ή”)™½ΘΥΝΡ½΅•ΙΜ°…Ή₯ΉΙ•…Ν”Ρ‘•₯Θ)½‘‘́½˜έ₯ΉΉ₯Ήœ΅½Ι”Ν•ΙΩ₯”)…ΑΑ½₯ΉΡ΅•ΉΡΜΈ(+ŠqQ‘₯́ɕ͕…ɍ Ν‘½έ́ΑΙ₯”)ΡΙ…ΉΝΑ…Ι•Ήδ₯́„‰₯œέ…䁙½Θ‘•…±•ΙΜ)ΡΌ‘•±₯ٕȁ„‘₯ ΅ΕΥ…±₯Ρ䁽ݹ•ΙΝ‘₯ΐ)•αΑ•Ι₯•Ή”Ρ‘…Ё­••ΆΥΝΡ½΅•ΙΜ)½΅₯Ήœ‰…¬ΡΌΡ‘”Ν•ΙΩ₯”‘Ι₯Ω”³Št)Ν…₯)₯΄I½‘”°Ν•Ή₯½ΘΩ₯”ΑΙ•Ν₯‘•ΉΠ)½˜΅…Ι­•Ρ₯Ήœ…Ή΅…Ή…•Ν•ΙΩ₯•Μ)…ЁaΡ₯΅”Έ+ŠqMΑ•ΡΙΥ΄°aΡ₯΅—ŠeΜ)±½Υ΅‰…Ν•Ν•ΙΩ₯”•αΑ•Ι₯•Ή”)Α±…Ρ™½Ι΄°…±Ι•…‘䁅±±½έ́‘•…±•ΊѼ)…Π½ΈΡ‘•Ν”Ή•ά™₯Ή‘₯ΉΜ»Št(+ŠqM₯Ή”€δЁΑ•Θ•ΉΠ½˜‘•…±•ΊΝΡ…Ρ”)Ρ‘…Ёё”½έΉ•ΙΝ‘₯ΐ•αΑ•Ι₯•Ή”₯Μ)΅½Ι”₯΅Α½ΙΡ…ΉΠΡ‘…ΈΡ‘”Ν•ΙΩ₯”)₯ΡΝ•±˜°‘•…±•Ί΅ΥΝЁ±½½¬ΡΌ)Ρ•‘Ή½±½δ₯Έ½Ι‘•ΘΡΌ‘•±₯ٕȁё…Π)ΝΥΑ•Ι₯½Θ•αΑ•Ι₯•Ή”»Št+Šq]₯Ρ MΑ•ΡΙΥ΄°ΥΝΡ½΅•ΙΜ)…Έ½ΉΩ•Ή₯•ΉΡ±δΝ‘•‘Υ±”Ρ‘•₯Θ)…ΑΑ½₯ΉΡ΅•ΉΡ́½Ή±₯Ή”€΄…Ή­Ή½ά‘½ά)΅Υ Ρ‘•ηŠe±°Α…䁉•™½Ι”Ρ‘•δ…ΙΙ₯Ω”Έ)Q‘₯́₯΅Αɽٕ́½ΉΩ•Ή₯•Ή”…ΉΡΙΥΝΠ°)•Ή‘…Ή•ΜΡ‘”½έΉ•ΙΝ‘₯ΐ•αΑ•Ι₯•Ή”°)…Ή₯ΉΙ•…͕͕́ΙΩ₯”Ι•Ρ•ΉΡ₯½Έ‰δ)…Έ…Ω•Ι…”½˜€άΈΤΑ•Θ•ΉΠ»Št((Ψ((0