ways to be relevant. One aspect
of vibe creation that is relevant
to millennials is our approach
to talent management and
recruitment. We explore avenues
to propel young colleagues
across our organization and
we have deployed progressive
learning and development tools
to support their collaboration
and growth. Their voice in our
evolution is paramount and they
connect with our guests of the
future.
What new innovations can we
look out for from Viceroy this
year?
Exterior of Viceroy Central Park New York
Could I possibly restate the
question? What problems will
Viceroy be solving this year?
Much of our focus in 2016 will
be behind-the-scenes. We will
continue to refine the sales
process to ensure we are easy to
do business with and our Learning
and Development team will be
empowering our hotel colleagues
with new educational tools that
help us love the Viceroy guest
more than we already do (and
make sure they love us back)!
and events in order to attract
both existing and potential
guests.
How has Viceroy engaged
Millennials and kept the
conversation meaningful,
personal and relevant?
When people describe who we
are, they often use the word
‘vibe’. It’s not something that
we can bottle and sell. It’s the
culmination of great hotel design,
genuine hospitality (our duty of
care) and prideful teams. We
can tune the vibe in multiple
Exterior of L’Ermitage Beverly Hills
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