Luxury Hoteliers Magazine 1st Quarter 2017 | Page 16

How far does attitude and personality take one ? Is it true that you can always train the right person ?
Honesty and Dedication is a personal commitment that is reflective of one ’ s personality , attitude and outlook . We can teach people the skills required for the job , but you cannot teach a person dedication and honesty . That is a personal trait that only the individual can commit to . It goes a long way in the career journey of an employee both personally and professionally . I always believe that our reputation is in our own hand and I always train my team to live up to their own individual reputation by setting personal example in whatever they do .
At our hotels , we aim to develop individuals who are not only competent in their current role but who will continue their career with us and be a source of talent for our growth . A superior performing employee who has the potential to contribute significantly more by developing his / her skills , knowledge & experience , and who is motivated to do so is identified as star talent . After all , operation-specific skills and knowledge can be easily learned if the right educational approach is taken , and employees can absorb new information in a way that suits their roles & responsibilities , schedule and work-style .
16 ILHA