contents
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THE RISE OF THE KIOSK
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How interactive kiosks can improve the customer experience.
A QUEUE-BUSTING SOLUTION
42
KIOSK MISTAKES
30
Acante Solutions outline five ways to improve customer experience.
10
OPTIMISED CHARGING
Award-winning Burrito chain installs a self-service Chip and PIN payment kiosk.
ChargeBox to power students’ engagement at King’s College London.
ENHANCING CUSTOMER SERVICE
ALL CHANGE FOR UK BANKNOTES
12
Given their inherent versatility, kiosks can become part of a retailer’s
omni- channel customer engagement strategy.
SELF-SERVICE SIMPLIFIED
34
Andy Bullock, Business Development Manager at Innovative Technology, outlines
the hot topic that everyone is talking about, the UK’s new £5 note and £1 coin.
16
Amtrak embark on their second generation of self-serve ticketing kiosks.
WHY YOUR RETAIL BUSINESS
NEEDS A KIOSK SURVEY
32
TRANSACTION TECHNOLOGIES
36
Customers embrace cashless self-checkouts for a grab-and-go experience.
18
INDUSTRY SHIFT
38
New opportunities continue to alter the industry landscape.
In the world of retail, a new type of customer feedback survey is taking over.
PAYMENT CONVENIENCE
AND BEYOND
20
Laurel Wolfe reveals the type of technical innovation required to unlock
self-service power for today’s connected ‘omni-shoppers’.
THE CUSTOMER JOURNEY
DESIGNING FOR THE PEOPLE
OF TOMORROW
An unsettling reality dawns for Graeme Laws.
PEDAL TO THE METTLE
24
42
46
Metal-mesh technology has the potential to dramatically improve kiosks using
multi-touch AV displays. Dave Williams writes.
CarShop transform the customer experience with true multi-channel retail.
WILL THE IOT ENABLE YOUR
KETTLE TO STEAL YOUR CAR?
26
FUTURE TRENDS IN UNATTENDED
CARD PAYMENTS
48
Hemisphere West pick out the top trends that will gather momentum in 2016.
Barry Mattacott looks at the security risks of linking more and more smart
devices to our networks.
KIOSK solutions 3