Kiosk Solutions Apr-May 2016 | Page 18

kiosk survey Introduction Forget receipt surveys or email surveys, which only collect feedback well after the customer has left your store, and consider for a moment the advantages of capturing customer sentiment in the moment. Not only are customers more likely to remember the details of their experience, but you also don’t have to rely on them to head home and plug in a survey URL. What is a Kiosk Survey? You may have seen a kiosk survey at your favourite coffee shop, grocery store or shoe store. Generally they are displayed on an iPad or Android tablet and mounted on a kiosk stand. They are visually appealing with a main image, often enticing customers to complete the survey with an incentive displayed on the main screen. In order to create a kiosk survey, you’ll need to download a kiosk app. In addition to surveying your customers, don’t forget to also collect their contact details such as email addresses and phone numbers to build your lead list for marketing purposes. 18 KIOSK solutions