kiosk survey
Introduction
Forget receipt surveys or email surveys,
which only collect feedback well after
the customer has left your store, and
consider for a moment the advantages
of capturing customer sentiment in the
moment. Not only are customers more
likely to remember the details of their
experience, but you also don’t have to
rely on them to head home and plug in a
survey URL.
What is a Kiosk Survey?
You may have seen a kiosk survey at
your favourite coffee shop, grocery
store or shoe store. Generally they are
displayed on an iPad or Android tablet
and mounted on a kiosk stand. They are
visually appealing with a main image,
often enticing customers to complete the
survey with an incentive displayed on the
main screen.
In order to create a kiosk survey,
you’ll need to download a kiosk app. In
addition to surveying your customers,
don’t forget to also collect their contact
details such as email addresses and
phone numbers to build your lead list for
marketing purposes.
18 KIOSK solutions