PARTNERSHIP IN CARE
Research shows that the best place
for patients to heal or improve in
their care is at home. That’s why
our hospital works to plan for each
patient’s discharge from their first day
of admission, ensuring that an extensive
care plan is in place. There are many
community resources available to
support treatment at home and also
great facilities for patients who cannot
go home but no longer need to stay
in hospital. This year, JBH focused on
building and expanding collaborative
relationships with important healthcare
providers within our Burlington
community. These include the
Community Care Access Centre (CCAC),
Family Physicians, retirement homes
and long-term care facilities, to ensure
patients continue to receive the right
care, at the right place, at the right
time. JBH worked together with our
partners to improve our understanding
of the range and types of services
available to each patient. Caring for
our patients in hospital and then in the
community, requires a commitment
from all partners and care providers to
continually be flexible, innovative and
open to deliver the level of care our
patients and families deserve.
Delivering the level of care our
patients and families deserve.
IMPROVING EMERGENCY DEPARTMENT WAIT TIMES
There are thousands of people cared for in our Emergency
Department (ED) every year and JBH knows how important
it is to move patients to the best place in our hospital to
receive their care, as soon as they can. This movement
of patients has become a top priority in the hospital,
as previously, patients were waiting too many hours
for an inpatient bed to become available. This year, the
hospital examined how we care for our patients in the
ED, looking for improvements in wait times and getting
patients to the right bed faster. Staff and physicians
worked together to create a new model of care that
improved our processes, made our work more efficient
and decreased wait times for patients. With implementing
the first phases of the model, JBH has already seen a
39% reduction in wait times to move ED patients into an
inpatient bed, from 54.6 hours in 2014/15 to 33.1 hours
in 2015/16. Soon we will be meeting the provincial level
of 28.0 hours. The improvements our hospital has made
have been recognized by the Province – in January, JBH
was recognized as the most improved Medium-Volume
Community Hospital Group.
39%
reduction in wait times
STATE-OF-THE-ART DIAGNOSTIC EQUIPMENT
This year, our Diagnostic Imaging department benefited
from enhanced technology and new equipment with the
installation of two state-of-the-art CT Scanners. The arrival
of these two machines is as a result of the generous $60
million commitment made by the City of Burlington to JBH’s
redevelopment project. CT scans are used to visualize almost
all parts of the body, as well as to plan medical treatment.
What makes these CT scanners so remarkable is the digital
technique and enhanced resolution. These advancements
permit less invasive screening for diseases and injuries, while
completing patient scans with speed and accuracy.
With more than one machine onsite, JBH can better serve our
patients. Out-patient and emergency patients requiring CT
scans can be imaged in their respective areas, reducing patient
transfers and patient wait times. This means we are providing
patients with the right care, at the right time. This is just
one of many examples of how JBH is enhancing the way we
practice medical care.
Annual Report 2015-2016
7