The Connection Magazine The Connection Magazine Spring 2017 | Page 7

“Given Our Companies’ Growth In Recent Years, We Wanted To Ensure We Are Positioned To Fully Meet And Anticipate Service Demands, Not Only Today But In The Future. Our Broker-Centric Approach Does Just That.” — Michael Standing on this issue, and they have told us that they ’d like a single point-of-contact, par ticularly in the under writing and injur y prevention areas. We listened! Despite all t he ad van tages t hat au tomation , t he in ter net , and self- ser vice web por tals af ford , we believe t he wor ker s’ com pensation seg men t of t he insurance ind ust r y is still driven by relationships wit h broker par t ner s. It is our goal to be t he “go to” wor ker s’ com pensation mar ket for each of our broker s so t hey can ef f icien tly meet t he needs of t he em ployer s t hey represen t . In order to do t hat , we have recen tly rolled ou t a “ broker- cen t ric ” business model . Rather than assign a team based on where it works, our teams are now assigned to specific brokers. This includes underwriters, injury prevention and worksite wellness consultants, and underwriting assistants. Our brokers can now have a single point-of-contact for processing requests, writing new and renewal business, as well as satisfying injury prevention and worksite wellness needs. “Driving this decision is our commitment to a superior level of service, to exceeding expectations in the marketplace,” said Michael Standing , president and CEO of A.I.M. Mutual. “Given our companies’ growth in recent years, we wanted to ensure we are positioned to fully meet and anticipate service demands, not only today but in the future. Our broker- centric approach does just that.” With this new model, our teams will be able to identify service needs, analyze loss trends, and be able to better deliver solutions to our brokers and insured clients. If brokers have an issue in the area of injury prevention, worksite wellness, or underwriting, they know there is a dedicated team of professionals at their disposal. Our teams have expertise in areas ranging from healthcare, transportation, and industrial hygiene to manufacturing, construction, and worksite wellness. Additionally, our teams are empowered to make decisions and encouraged to solve problems that will benefit both our brokers partners and insured clients. This takes our partnership with them to a whole new level. This new structure is intended to provide a better, more consistent experience for our brokers with regard to underwriting appetite, service approach, and how we do business in general. As our industry and A.I.M. Mutual move forward with more automation and systems, we are committed to developing and maintaining strong , consistent relationships with our broker partners. Some things don’t change. Daniel Landers Dan Landers is director of field operations for A.I.M. Mutual Insurance Companies and is responsible for underwriting, marketing, and agency operations as well as injury prevention and worksite wellness. He has more than twenty years of experience in workers’ compensation operations throughout New England. www.aimmutual.com SPRING 2017 7