Ignite the Possibility eBook | Page 25

What does the team think of their leader?

Verbal appreciation through positive feedback

Motivation levels are high

Trust and respect have increased

The team has no hesitation going the extra mile

Following is an example of this in action...

A team lead asked their team to work extra hours by being available on call as some critical decisions have been delayed and the delivery deadline couldn't move. The team expects their leader is also on call. The team lead confirms that by sharing contact details, scheduling touch-point calls, the decision timeline and contingency plans. The lead initiates the touch-point calls and manages the process through. They've shown integrity verbally and visibly.