Health Matters WBOP December 2016

‘Phone your GP 24/7’ this holiday season ‘Phone Your GP 24/7’ is the message this Christmas and New Year if you have a non-urgent medical issue. says if it wasn’t an obvious emergency people should always phone their GP first. During last year’s holiday season Tauranga Hospital’s Emergency Department saw over 2000 patients in 12 days (Christmas Day to 5 January). The average number of people seen each day was 171 with New Year’s Day the busiest with 191 patients. A free phone triage system in the Western Bay means that your call will be answered by a registered nurse 24 hours a day, 7 days a week, 52 weeks a year. Accessing the service is easy, simply ring your normal GP Practice number any time of day. If the call is after-hours it will be automatically re-directed to a qualified nurse who will discuss your treatment options and point you in the right direction for the care you need. Dr Sage says a high number of people attending ED were coming to the wrong place for treatment, adding that those who did attend with minor ailments could expect a long wait. “The GPs at our practice all support it,” says Dr Bryce Kihirini a GP for Nga Kakano Foundation in Te Puke. “There is no GP service after 5pm in Te Puke so if our patients have an issue they have to make the journey to Tauranga. It’s a long way to go and can be an unnecessary expense for some families. “People attending the ED with minor ailments will likely be confronted with significant waits to be seen, with those who are sickest being seen first. However, whilst the ED’s triage process ensures the sickest are seen first, those left in the queue are still monitored.” “To be able to call a registered health professional Dr Bryce Kihirini, from Te Puke’s Nga Kakano Foundation, People are being advised to save their GP’s says people are getting peace of mind from a new afterand run the symptoms past them and being told hours telephone nurse triage service. number to their mobile phone so that they either, you do need to go, or no you can sort have it handy when needed. If the issue is a medical emergency the triage that out with your GP in the morning or whatever the advice may be, is service will be able to connect patients with an ambulance. reassuring. It can save time and money but probably the peace of mind is the biggest thing.” Those people visiting the Western seBay of Plenty who are not registered Tauranga Hospital Emergency Department Clinical Director Dr Derek Sage OPEN Second Avenue Health Centre will be open Monday to Sunday 8am to 9pm throughout the Christmas holiday period. The Doctors, Bayfair and Papamoa provide a walk-in service during their hours of operation. View opening hours of other Medical Centres on the following link http://www. wboppho.org.nz/ medical-centres/christmashours-2016-2017/ with a local GP can access the same service by calling 0800 367 432584. Research recognised helping problem kids Research centred on improving support for Tauranga families struggling with difficult children has been recognised by both the Bay of Plenty District Health Board and the Paediatric Society. Tauranga Clinical Psychologist Dianne Lees received the New Investigator award at the society’s Annual Scientific meeting recently as well as receiving the top prize at the DHB’s Clinical Research awards. attending the Incredible Years® parent programme, Dianne developed a homebased intervention to add to the mix. “Often parents struggling with difficult behaviours feel a sense of shame, blamed and failure. Having a therapist visit the family in their home and set small achievable weekly goals, and to So when the Ministry of Health chose Tauranga as one of three sites in the country to trial new interventions to better reach the most vulnerable families Dianne’s research showed those who received additional home support while attending IYP had less behavioural issues with their children six months after the programme finished, compared to those who did not. “We know the best way to improve a child’s behaviour and reduce the likelihood of them progressing to crime in later life, is to intervene in their early years. “Providing home support while parents are on the IYP has potential to reduce antisocial behaviourand teen crime which is good for the family and community as a whole,” says Dianne Lees. Dianne’s research focused on extra home support provided to struggling families participating in the Incredible Years® parenting (IYP) programme. “I’ve been delivering the Incredible Years® programme to parents for 15 years. For most it’s highly effective but there are some families that don’t respond as well and this concerned me – they’re the most vulnerable who need extra support.” stressors like financial issues which may not always be revealed outside the home.” Tauranga Clinical Psychologist Dianne Lees. use the IYP strategies effectively for their children, helps parents feel supported and empowers them to make a positive change.” Dianne says the home visits also allow therapists to see first-hand how family dynamics play out, which can have an impact on a child’s behaviour. “The Therapist can also pick up on other Dianne’s research has been presented to the Ministry of Health for consideration for future policy decisions. Parents and caregivers can register for the Incredible Years® programme by calling Freephone: 0800 486 947. Mum of four Jasmyn Pearson says she feels more confident and empowered having been on the Incredible Years® progamme. “The environment in our house is a lot calmer and less stressful than it was before. Tantrums still happen of course, but I know how to deal with them now without losing the plot and feeling drained )ᡅѕѡѥ+q%ɕéͻeЁɍ͔)ɕеɅѥЁMݡЁ$ɕ)݅́ɕаͽՙݕ)ѡȁՙЁѼt()A1MIQUI8)䁱хեЁѼ)QɅ!хéɕѥ()QԸ((0