Great Streets for Los Angeles | Page 59

2015 3. Improve Customer Service Satisfaction 2017 Increase the usefulness of existing “MyLADOT” request tracking platform to improve customer service. • Analyze current system for potential enhancements to better support district engineering field offices. • Expand system use among other functional areas within the department to improve coordination of work activities and responses to public service requests. Improve District Office response times for public requests. • Respond to requests within 30 days and notify constituent of determination within 60 days. • Improve response times, further considering staffing and request levels. Implement electronic plan review process for developments and capital projects. • Pilot electronic process for the submittal and review of geometric and traffic signal plans for select partners and programs. • Based on results of pilot program, expand electronic plan review process to additional partners and programs. Partners ITA . . . 4. Improve Customer Service and Reduce Response Time for Parking Ticket Resolution Incorporate industry best practices and maintain necessary staffing levels. • Conduct staffing analysis study. • Implement new customer service protocols and maintain necessary staffing levels. Clearly communicate adjudication policies, legal requirements and payment options. • Expand Parking Violations Bureau website to display pictures, citations and other pertinent information. Explore revisions to ticket design and format. • Implement customer service survey using pre-paid postcards and online tools. • Initiate new parking sign program Citywide. . . 5. Revisit Parking Sign Design and Placement Develop clearer parking sign system for easier interpretation by motorists. • Develop new parking sign program and present to the CA MUTCD Committee. . City Council, and CA MUTCD Committee 6. Improve Coordination Between Street Services and Parking Enforcement Develop pilot program to link street sweepers with parking enforcement through GPS. • Scope and implement pilot program. • Review results of pilot program and expand to additional areas as appropriate. BSS . 59