2015
3. Improve Customer Service Satisfaction
2017
Increase the usefulness
of existing “MyLADOT”
request tracking
platform to improve
customer service.
•
Analyze current system for potential
enhancements to better support district
engineering field offices.
•
Expand system use among other functional areas
within the department to improve coordination of
work activities and responses to public service
requests.
Improve District Office
response times for
public requests.
•
Respond to requests within 30 days and notify
constituent of determination within 60 days.
•
Improve response times, further considering
staffing and request levels.
Implement electronic
plan review process for
developments and
capital projects.
•
Pilot electronic process for the submittal and
review of geometric and traffic signal plans for
select partners and programs.
•
Based on results of pilot program, expand
electronic plan review process to additional
partners and programs.
Partners
ITA
.
.
.
4. Improve Customer Service and Reduce Response Time for Parking Ticket Resolution
Incorporate industry
best practices and
maintain necessary
staffing levels.
•
Conduct staffing analysis study.
•
Implement new customer service protocols and
maintain necessary staffing levels.
Clearly communicate
adjudication policies,
legal requirements and
payment options.
•
Expand Parking Violations Bureau website to
display pictures, citations and other pertinent
information. Explore revisions to ticket design and
format.
•
Implement customer service survey using pre-paid
postcards and online tools.
•
Initiate new parking sign program Citywide.
.
.
5. Revisit Parking Sign Design and Placement
Develop clearer parking
sign system for easier
interpretation by
motorists.
•
Develop new parking sign program and present to
the CA MUTCD Committee.
.
City
Council,
and CA
MUTCD
Committee
6. Improve Coordination Between Street Services and Parking Enforcement
Develop pilot program
to link street sweepers
with parking
enforcement through
GPS.
•
Scope and implement pilot program.
•
Review results of pilot program and expand to
additional areas as appropriate.
BSS
.
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