Franchise Update Magazine Issue IV, 2014 | Page 18

Grow Market Lead

fanatical way. I bring that out in people.

$1,000 awards to people who display
fanatical behavior.

What does your management team
look like? It includes thought leaders

Favorite company product/service: Tax returns and happy customers.

in their areas of expertise. They’re a
vocal group, and they’re not afraid to
think outside the box. They are also
clear communicators.

BOTTOM LINE
What are your long-term goals for
the company? Everyone at Liberty

How does your management team
help you lead? They are not afraid

knows the answer to this question: We
will be the No. 1 tax company in the
world by 2020.

to deliver bad news. They are honest
and have integrity. They do what they
say they are going to do.

How has the economy changed
your goals for your company? As

Favorite management gurus: Do
you read management books? I am

a student of business. I read just about
anything I can get my hands on when it
comes to different businesses and leadership styles. Some I embrace, others I
discard. Given that reality, I’ll mention
two books I would put on a reading list:
The Effective Executive: The Definitive
Guide to Getting the Right Things Done,
by Peter F. Drucker; and The Difference Maker: Making Your Attitude Your
Greatest Asset, by John C. Maxwell. I
am also an admirer of Warren Buffet,
Colin Powell, and Jack Welch.

it did with many other companies, the
economy slowed our growth. Fortunately, I see that changing now. Money
is more available and people are starting
to loosen up when it comes to investing in a business.
Where can capital be found these
days? Fortunately, the stock market is

Last two books read: Think Like

a Freak, by Steven D. Levitt and Stephen J. Dubner; and What’s Your Purple
Goldfish? 12 Ways To Win Customers and
Influence Word of Mouth, by Stan Phelps.
I also just read the The Go-Giver by Bob
Burg and John David Mann.

doing better, banks are more generous,
and 401(k)s are replenishing. There’s
capital in those areas and in refinancing mortgages.
How do you measure success? At

laptop, my iPad, and my smartphone.

What makes you say, “Yes, now
that’s why I do what I do!”? I love

helping people, and knowing that I have
helped thousands of people realize their
dreams enriches me. Helping people is
what I do best.

Liberty, we monitor results, not activities. That said, we measure our success
based on our growth against com ]]ܜˈ