Franchise Update Magazine Issue I, 2014 | Page 36

WOMEN AT 24 THE TOP Leann Reynolds President, Homewatch CareGivers recruiting to elevate the staff. The One Minute Manager by Ken Blanchard and Spencer Johnson has taught me how to answer a question with a question and get people thinking strategically. The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni has given me a better understanding of getting to the next level, how to go from good to great. The secrets are building trust and having healthy conflict. How has your life experience made you the leader you are today? I spent a large part of my career in IT management, focused on process improvement and client satisfaction for large tech firms. In that capacity, I learned some really relevant business and leadership skills, but the experience of running an international home care franchise company was a new challenge for me. In 2003, I bought my own Homewatch CareGivers franchise in Portland because I wanted to be part of an organization I admired. I had been exposed to the brand for practically my entire life and saw firsthand how the dedication and vision of my father (Paul Sauer, who founded the company) came to fruition. Growing and managing my own successful home care business really prepared me for my current role as president of the entire organization. When my father decided to retire in 2006, I stepped in as president and continued to build on the strong foundation he established. With the mission and values of the organization already in place, my job was to work with the leadership team and our franchise partners to establish a strong vision for the next phase of our company’s history: quality growth. To that end, I pulled together a collaborative, experienced leadership team and a committed support staff. Role models? Certainly my dad is a huge inspiration and influencer in my life. For as long as I can remember, he taught me to set goals for myself and to look beyond short-term achievements to long-term successes. He introduce @