EMC 2014 Total Customer Experience Annual Report | Page 9

66,000+

TCE customer and partner 2014 survey responses

23

Survey languages

1 54
Survey countries

The mere fact that the head of the local business in Singapore will sit down and work out solutions with us is a far cry from other vendors.
EMC reacts so fast that almost nothing becomes an issue. At any point in time, if an issue needs to be brought to someone at EMC, we can count on
everyone, no matter where they are in the hierarchy, to respond to our needs. It comes back to how EMC treats their customers—a perfect balance
of respect and empathy.
- Leong Weng Ling, CTO of AIA Singapore 

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