EMC 2014 Total Customer Experience Annual Report | Page 5
HOW WE LISTEN
HOW WE MEASURE
>> SURVEYS
>> COMMUNITY FORUMS
>> SOCIAL MEDIA
>> TEXT-BASED MONITORING
>> 1:1 INTERVIEWS
>> CUSTOMER-FOCUSED EVENTS
>> DIRECT ACCOUNT INPUT
>> VOICE OF CUSTOMER
>> VOICE OF PARTNER
>> VOICE OF FIELD
>> PRODUCT QUALITY SCORECARD
Business-Analytics-as-a-Service (BAaaS):
Predictive analytics shared across EMC
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