EMC 2014 Total Customer Experience Annual Report | Page 4

TCE IS…

A HOLISTIC

LISTENING CULTURE
The TCE program is an end-to-end approach to engage, enable and evolve with our customers and partners. We leverage a
wide array of feedback platforms, robust quality metrics and predictive analytics to drive continuous improvement across
EMC and throughout the customer journey.

I can certainly vouch for EMC’s customer focus...They actively solicit customer input and unquestionably act on it.
– Guy C., EMC Customer, USA

YOUR EXPERIENCE. OUR PASSION.
3