EMC 2014 Total Customer Experience Annual Report | Page 25
2014 TCE ACHIEVEMENTS
146%
Increase in Net Promoter
Score since 2012
3-Time
Temkin Group Customer
Experience Excellence
award winner
TOP 3
Tech vendor based on Net Promoter Score
66,000+
Customer and
partner survey
responses
100,000+
Social media impressions
140,000+
Hours invested in customer
experience initiatives
1 54
TCE survey
countries
2-Time
Technology Services
Industry Association
Customer Commitment
award winner
24