EMC 2014 Total Customer Experience Annual Report | Page 18

TCE IS…

PASSIONATE

PEOPLE INVESTED IN YOU
Great people who are committed to do the right thing is why EMC continues to lead the industry.  hroughout the end-to-end customer journey,
T
every employee plays a part in shaping the customer experience.


I define the customer experience as how to consistently deliver excellence. TCE is everything the customer sees, feels,
hears and touches while working with us.  
- Ravikiran B., Resource Manager, India
I define the customer experience by always asking myself and reminding my teammates to ask themselves in any
customer dealings—’What’s best for the customer?’—this should always be the standard”.
- Gary S., Customer Service Manager, USA

YOUR EXPERIENCE. OUR PASSION.
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