Lea
Thinking
Communication
Team
Self Management
Role & Culture
Communication
How does human interaction play out in your workplace? This section focuses on specific skills to
help your team members become more effective communicators.
• Clarity: Reduce the ambiguity, confusion, and frustration that comes about through vague
communication. Say more precisely what you mean to say.
• Empathy: Communicate in a way that resonates with the other person and develop better listening
skills. Throughout Communication and in this particular sub-category, we’ll spend time on sales
and how to sell more effectively. (Everyone who has a job is selling something at some point.)
• Influence: Learn how to drive behaviour change and form new habits.
LIVE
WEB
COMPLEXITY
OF DELIVERY
REQUIRED
OPENNESS
OF TEAM