CLUB IQ February 2017 | Page 34

MANAGEMENT / OPERATIONS Duration JAN FEB MAR APR

Supervisor Development Program Includes accredited units ; Monitoring & Evaluating Workplace Operations & Procedures Coaching Colleagues for Supervisors

Duty Manager Development Program Ideal for supervisors and frontline Duty Managers

Roster Staff ACCM Unit

Leadership Behaviour & Company Culture ACCM Unit

Manage Workplace Relations ACCM Unit

4 Days SYD – Part 1 SYD – Part 2

6 Days SYD – Part 1

SYD – Part 2 VIC – Part 1

2 Days SYD VIC QLD

2 Days SYD VIC

2 Days SYD

AFFILIATE & ONE DAY PROGRAM SERIES

Introduction to Gaming Operations With Brett Jones

My First Promotion With Lori Luhrmann

1 Day SYD QLD

1 Day SYD SYD VIC

Delivering Great Customer Service With Bill Shirley

Optimising Operations Trainers With Carl Pozzato

1 Day

QLD SYD

1 Day SYD

Introduction to Marketing 1 Day SYD Operational / Strategic Planning 1 Day SYD Introduction to Marketing 1 Day SYD Operational / Strategic Planning 1 Day SYD

Cost Control Principles Shift Mgt Cost control , Wastage , Staff Ratios with Brett Jones

1 Day SYD VIC QLD

Introduction to F & B Operations with Bill Shirley 1 Day SYD Navigating the Registered & Licensed Clubs Award with Brent Williams 1 Day SYD VIC QLD Profitable Café for Clubs with Bill Shirley 1 Day SYD QLD

Organising Profitable Functions With Bill Shirley

1 Day SYD QLD

MARKETING / GAMING / WHS

Analyse & Report on Gaming Machine Data ACCM Core Unit

Marketing Strategies ACCM Core Unit

2 Days SYD

2 Days SYD

Board Governance , The Company Secretary & The General Manager Secretary Managers course

2 Days SYD

IQ 34