INDUSTRYNEWS
GGF MEMBERS PUT FORWARD CONCERNS
ON CONSUMER RIGHTS BILL
The first joint GGF
Conservatory Association and
Window and Door meeting
of 2014 on 30th January at
Solihull, saw an important
debate gather real momentum
regarding the incoming
Consumer Rights Bill – due to
be enacted in Autumn 2014.
At the meeting, Adam Gray and
Laura Harbidge, Policy Leads
for Goods and Services from
BIS (Department of Business
Innovation and Skills) presented
the Bill’s contents and how the
window, door and conservatory
industry will be affected.
The presentation was then
followed by a Q&A session
in which GGF Members
were invited to put forward
their concerns directly to the
Government officials.
Members raised several key
issues and overall, felt that the
Bill had not fully considered
its various implications on the
glazing industry.
For example, the depreciation/
value (and use) of custom made
windows once they have been
removed as part of a refund has
not been calculated; there is
no chapter in the Bill for mixed
contracts, only separate chapters
each for goods and services
which is confusing and leaves
much of its content down to
interpretation.
www.ggf.org.uk
CUSTOMER SERVICE
QUESTIONNAIRE
SPELLS SUCCESS
FOR GLAZERITE
Global plastics
recycler fined
after worker’s
arm injury
The results are in for
Glazerite Windows Ld’s
annual customer service
questionnaire which measures
satisfaction amongst customers,
and with 38 questions all
receiving an average rating
between good and excellent
it’s a positive endorsement
for the nationwide trade
manufacturer.
Giving customers the
opportunity to provide feedback
on all areas of the business,
everything from sales and
administration to product quality
and delivery were open for
discussion. And customers were
able to make suggestions about
products they feel should be
added to the Glazerite range.
In response to the question:
‘Would you recommend
Glazerite to another company?”
100% of respondents answered
yes with comments such as, “Yes,
but not in my area as I would not
want our competitors offering
such a quality product range.”
One of the country’s largest
plastic recycling plants, in
north Nottinghamshire, has
been fined after a worker
suffered a broken arm
when it became caught in
machinery.
24
APR 2014
Glazerite Director, Jason
Thompson, says: “Whilst it’s nice
to receive positive feedback it is
also crucial to highlight areas of
improvement. We’ve listened to
our customers and any areas in
need of improvement are being
worked on as we speak.”
One such area related to the
training provided for Glazerite’s
around-the-clock online ordering
system. The company began
regional training programs, the
first at VEKA’s PLC. HQ on 19
March.
www.glazeritewindows.co.uk
‘His sleeve got
caught on a bolt
protruding from
the electric motor’
Worksop Magistrates’ Court
was told on 14 February that
MBA Polymers UK Ltd failed
to take effective measures to
prevent access to dangerous
moving parts of the equipment
at its premises on Sandy Lane,
Worksop, on 2 May 2012.
An investigation by the
Health and Safety Executive
established that the injured
worker, a 23-year-old man from
Costhorpe, Nottinghamshire,
was working alone on a night
shift in an area at the top of
the factory when the incident
happened.
He was checking on an auger,
a spiral which pushes materials
through a metal tube, when
his sleeve got caught on a bolt
protruding from the electric
motor driving the auger. This
twisted his sleeve so severely
it acted like a tourniquet and
broke his arm. At the same
time, the twisted clothing broke
the motor driveshaft and the
worker was able to cut himself
free and call for help.
He has not yet returned to
work.
MBA Polymers UK Ltd of
Sandy Lane, Worksop, was
fined £7,000 and ordered to pay
£3,851 in costs after pleading
guilty to single breaches of
Section 2(1) of the Health and
Safety at Work etc Act 1974 and
Section 11(1) of the Provision
and Use of Work Equipment
Regulations 1998.
To read more, visit www.clearview-uk.com